Access to CrewTech Portal is controlled by your organisation’s identity and access configuration. In most deployments you will:
If you cannot sign in: use the same channel you use for other work systems (often IT helpdesk or identity self-service). The portal itself does not reset corporate passwords unless your organisation has exposed that feature elsewhere.
If the page shows a connection or session error: check your network, try a refresh, or try another browser. Long-running sessions may expire for security; sign in again.
After successful authentication you should see the main layout: a navigation sidebar on the left (or behind a menu button on small screens) and the content area on the right. Your name or account identifier may appear in a header or profile area depending on theme.
If you are sent to an access denied or not authorised page, your account may lack permission for that deep link. Open Home from the menu and continue from there, or ask your manager to confirm your role.
The portal uses role-based authorisation. Common role names (exact spelling is configured by your IT team) include:
| Role (typical) | What it usually means for the menu |
|---|---|
| Applicant | Recruitment candidate. You can use applicant-facing flows; Available shifts is not shown until you are approved as operational staff. |
| User (or staff-equivalent) | Standard operational user: profile, tasks, compliance, schedule, clinical areas, library. |
| Supervisor | Often the same menu as User with additional responsibilities depending on configuration. |
| Manager | Everything a standard user sees, plus the entire Management section of the sidebar. |
| Admin | Full Management menu plus System items such as the Hangfire background job dashboard. |
Important: Role names and mappings are defined by your organisation. If a colleague sees a menu item you do not, compare roles and locale with your manager or IT — do not share accounts.
Many lists and configuration screens are scoped to a locale (sometimes shown as a short badge on management pages). The locale normally comes from your personnel record in the organisation’s database, not from a value you type into the browser.
Why this matters
Managers configuring Solution options (see chapter 14) should remember that saves are tied to their locale context unless your process says otherwise.
Use your organisation’s sign out or log off control if provided in the portal header or account menu. On shared computers, always sign out when finished.